Procurement FAQ

MOQs vary by product: Tea starts at 25–50 kg per SKU depending on grade. Spice starts at 50–100 kg per SKU. Mixed shipments require a minimum of 200 kg total across categories. First-order MOQs can be reviewed on request — contact us to discuss your volume profile.

Yes. Samples are 200–500 g per SKU, dispatched within 5–10 working days from confirmation. Sample cost is USD 50 per lot, credited in full against the first commercial order. Courier (DHL / FedEx) is charged at actuals or buyer account.

FSSAI licence is active (No. 10724997000338). ISO 22000:2018 and HACCP are active. Ecocert / NPOP application is in process — filed, with certification estimated Q2 2026. NOP (USDA Organic) and EU 2018/848 are in process. No product is labelled certified organic until the relevant certificate is formally issued. We share all current certification documentation on request. See the Certifications page for the full status breakdown.

FOB (Nhava Sheva / JNPT or Mundra) is the standard for export orders. EXW (Ex Works, Vadodara) is available where the buyer arranges their own freight. CIF is available on request for select destinations and volumes.

Typical timeline: inquiry to response 1–2 business days; sampling 5–10 working days; spec confirmation 3–5 days; production and dispatch 7–35 days depending on program model (Own-Brand: 7–14 days, White-Label: 14–21 days, Private-Label: 21–35 days). Transit time is additional. Use the Sourcing Timeline Simulator to plan your critical path.

Yes. The Private-Label Build program covers custom specification, format development, exclusive formulation, and branding alignment. You retain full IP ownership of the specification. Lead time is 21–35 days from spec sign-off. Minimum commitment is reviewed per account at inquiry stage. See the Programs page for a full model comparison.

Standard terms are 50% advance with order confirmation and 50% before dispatch. Net-30 and Net-60 arrangements are available for established accounts at Growth and Partner volume tiers. Payment is by TT (wire transfer) or LC at sight. Full terms are detailed on the Commercial Terms page.

Yes. A COA is issued per batch and covers moisture, foreign matter, pesticide residue, and microbiological parameters as applicable to the product and destination market. COAs are available before dispatch on request. Batch records are also searchable via the Batch Trace tool.